FAQ
PRE-ORDERS
YOU CAN CHECK THE ESTIMATED SHIPPING DATE ON THE PRODUCT PAGE OF PREORDERED PIECES.
NOTICE THAT IF YOU PLACE AN ORDER CONTAINING DIFFERENT PIECES IT WILL NOT BE SHIPPED UNTIL THE ESTIMATED SHIPPING DATE OF THE PREORDERED ITEM.
PRODUCTION WILL TAKE APPROX. 1 - 2 MONTHS IF THE ITEM IS MADE-TO-ORDER / HANDMADE DEPENDING ON THE SEASON AND WORK LOAD.
I AM AN INDEPENDENT DESIGNER AND THIS IS A ONE MAN TEAM.
PLEASE BE PATIENT WITH ME AND THE ORDERS. I WILL TRY TO BE AS TRANSPARENT AS POSSIBLE WITH YOUR ORDER.
IF THERE ARE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT US.
OTHER
HOW OFTEN DO YOU RESTOCK PIECES?
WE MAKE LIMITED PRODUCTION AND DON'T NORMALLY RESTOCK.
HOW DO I KNOW WHICH SIZE IS RIGHT FOR ME?
YOU CAN FIND THE EXACT MEASUREMENTS OF EACH PIECE ON THE PRODUCT PAGE OF EVERY ITEM, 'SIZING' CATEGORY.
WHAT FABRICS DO YOU USE?
YOU CAN CHECK ALL THE INFORMATION ABOUT OUR FABRICS ON THE PRODUCT PAGE OF EVERY ITEM, 'DESCRIPTION’ CATEGORY.
WHERE IS NEVER STRUGGLED PRODUCED?
OUR PRODUCTION IS BASED IN TORONTO, ONTARIO, CANADA. ETHICALLY CRAFTED IN HOUSE BY MYSELF.
HOW DO I TAKE CARE OF MY PIECES?
YOU CAN CHECK OUR CARING GUIDELINES FOR EVERY PIECE ON THE PRODUCT PAGE OF EVERY ITEM, 'CARE' CATEGORY.
EVERY PRODUCT SHOULD BE TAKEN WITH EXTREME CARE. WE ARE NOT LIABLE FOR DAMAGES.
ALTERATIONS & REPAIRS
EMAIL US AT INFO@NEVERSTRUGGLED.COM OR VIA CONTACT FOR ALTERATION REQUESTS.
IF ALTERATIONS ARE NOT LISTED ON THE PRODUCT PAGE, THE ITEM CANNOT BE ALTERED.
ALTERATION REQUESTS WILL BE DENIED IF YOU HAVEN’T REQUESTED WITHIN 3 BUSINESS DAYS AFTER YOUR ORDER HAS BEEN PLACED.
ALTERATION REQUESTS CAN BE CANCELLED WITHIN 3 BUSINESS DAYS AFTER YOUR ORDER HAS BEEN PLACED.
PLEASE ALLOW AN EXTRA 5-7 BUSINESS DAYS ON TOP OF ESTIMATED DELIVERY TIME TO PROCESS YOUR ALTERATION REQUEST.
SHIPPING
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
YOU CAN CHECK YOUR ESTIMATED DELIVERY TIME ON OUR SHIPPING AND RETURNS PAGE.
DO YOU DELIVER TO PO BOX ADDRESSES?
WE DO NOT OFFER THIS SERVICE FOR THE TIME BEING.
CAN I TRACK THE STATUS OF MY ORDER?
YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER AS SOON AS YOUR PACKAGE HAS BEEN SHIPPED.
CAN I CHANGE MY SHIPPING ADDRESS?
YOU CAN CHANGE YOUR SHIPPING ADDRESS FOR AN EXTRA SHIPPING FEE (WHAT YOU PAID ORIGINALLY). VISIT THE CONTACT PAGE AND SEND A REQUEST. IF YOU FAIL TO PAY THE FEE, YOUR SHIPPING ADDRESS WILL NOT BE UPDATED. THIS IS NOT OUR RESPONSIBILITY, IT IS YOURS.
RETURN/REFUND
ALL TRANSACTIONS ARE FINAL SALE.
NO REFUNDS.
NO RETURNS.
NO EXCHANGES.
ORDERS
CAN I CANCEL MY ORDER?
YOUR ORDER CAN BE CANCELLED WITHIN ONE DAY FROM THE MOMENT YOU MAKE YOUR PURCHASE.
IF YOU FILE A CHARGEBACK YOUR ADDRESS AND INFORMATION WILL BE BLOCKED FROM FUTURE PURCHASES.
THIS IS A SMALL BUSINESS PLEASE HAVE SOME RESPECT AND COURTESY FOR ME.
PRICING
PRICES ARE SHOWN IN ($) USD. PRICES DO NOT INCLUDE SERVICE, PAYMENT, AND DELIVERY CHARGES.